Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with ZephAir.
We are committed to processing and delivering your order as quickly as possible so you can start enjoying your purchase.
Order Processing
Orders are typically processed within 2–5 business days before being shipped.
During peak periods, public holidays, or promotional events, processing times may be slightly longer.
Shipping Times
Australia
Standard Shipping: 5–8 Business Days
International Orders
Standard Shipping: 7–15 Business Days
Please note that shipping estimates do not include order processing time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to become available.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate.
If an incorrect shipping address is supplied and the order has already been processed or dispatched, ZephAir cannot guarantee address changes, redirection, or replacement of the order.
Delayed Deliveries
While we strive to ensure prompt delivery, shipping times may occasionally be affected by circumstances beyond our control, including:
- Postal or courier delays
- Customs processing
- Severe weather conditions
- Public holidays
- High shipping volumes
ZephAir is not responsible for delays caused by shipping carriers, customs authorities, or other events outside our reasonable control.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first.
If you require additional assistance, please contact us at:
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other government-imposed fees.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: helpzephair@outlook.com
ZephAir